Hi Siddhartha, thank you for sharing your feedback with us. We sincerely regret that your purchase did not meet your expectations, especially as it was purchased as a gift.
We would like to clarify that the pearls used in the necklace are freshwater pearls. Freshwater pearls are naturally formed and may vary in shape, size, and surface characteristics; they are not necessarily perfectly round.
Regarding the earrings, we use stainless steel (SS) metal, which is hypoallergenic and generally does not react with the skin.
We also understand your concern regarding the missing Chandrani Pearls charm shown in the product images. We would be happy to look into this for you and assist with the concern. Kindly connect with us (info@chandranipearls.net)
We truly value your feedback and apologize for the disappointment caused..
